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Terms and Conditions

refund policy

You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition. You will need to return the goods to our store by courier or by hand. In the event of complaint please contact Simon March using our contact form. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to personally by Simon March, the proprietor.

Ordering


Evington´s will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. We cannot guarantee availability of all products at any one time, however, in the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or inform you of an estimated time of stock replenishment. We reserve the right not to accept any order. Orders can be for any quantity you require. Delivery and packaging to the UK mainland is charged at £12.95 GBP for orders under £249 GBP, free delivery for orders over £249 GBP. THERE IS A MINIMUM ORDER VALUE OF £25 GBP .

For all orders within the post codes, LE1,LE18,LE19,LE2,LE21,LE3,LE4,LE41,LE5,LE55,LE6,LE7,LE8
LE87,LE9,LE95 delivery is free of charge.

Delivery

Orders will usually take 3 to 5 days for delivery, however, they may take up to 28 days. If an order will take longer than 3 to 5 days we will contact you by phone or email to let you know. If it is impossible to come to a mutually agreeable delivery arrangement in this time, the actual delivery time may be extended until such arrangement is guaranteed. We may use an independent courier such as ParcelForce/UPS etc. The courier will only attempt to deliver the parcel twice, after which they will leave instructions as to where and when you can collect your purchase.  Orders left for collection in these circumstances will be at the customer's risk.

Prices

All our prices are inclusive of VAT. Promotional offers and prices are as stated, with no further discounts available.

Returns

We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

Correspondence

In the first instance please contact Evington´s by e-mail, fax or telephone, as indicated at the time of order and by subsequent communication. This website is operated by Evington´s Wines, 120 Evington Road, Leicester, LE2 1HH

These terms and conditions apply to orders through Evington´s website. If you have any further questions about this, please email us at simon@evingtons-wines.co.uk and we will be happy to help.